Chromebook Support

If you encounter problems with any of these not working normally the best course of action is a hard reset.   Here is a video of the same procedure.

If webpages do not behave as you expect, you have issues logging in or information seems out of date on web pages you visit, clearing the Chrome browser cache can often times remedy the issue.  

Clear Cache Video

1. Always make sure that you are using the most current links from your teachers.
2. Make sure that the Chrome app is started, you are logged into Zoom with your BSD account and that your name is set they way you wish before clicking on any Zoom links.

If your chromebook is not responding and the blue power LED is on (or even if the power LED is off - step one is to force it off then restart it. Watch the video and proceed to force your chromebook off. A hard reset may also be needed.

Link to Video

There are many things that can affect the quality and speed of your home Wifi.

• Update your internet router. If you have the same router you were given by your provider several years ago then check on their replacement policy. Many times you can get a new router for free which will have improved technology.
• Place your router as high as possible to improve wifi quality and increase range. If your router is sitting on a coffee table or the floor etc. -- find any way you can to get it up to 5 - 6 - 7 - or 8 feet high.

DO NOT USE A VPN. Using a VPN can cause Microsoft services or Google services to believe your account or chromebook is hacked. This can lock you out of BSD services for a day or longer until the block can be cleared.

Most laptops use a magnetic sensor to detect the closing of the lid and initiating a sleep state. On the Acer Spin 512 this sensor is on the right side of the keyboard - so anything in that area that is magnetic could trigger the lock screen - or a black screen.

Zoom Status - Canvas Status - Google Status

Find out if these resources are up and working or down and not available. If one of these services is down all you can do is wait for them to fix it. We cannot do anything in these cases.

Zoom Status

Canvas Status

Google Status